Frasers Hospitality Streamlines Training with AI in Six Weeks
Frasers Hospitality, a rapidly expanding global hospitality company, faced challenges maintaining consistent guest experiences across nearly 40 cities. To tackle this, they collaborated with Google Cloud and Kyndryl to develop an AI-powered training system in just six weeks.
The AI system, using Google Cloud's Gemini API and Vertex AI, including the Gemini 2.5 Flash model, analyzed training videos and generated standardized operating procedures and learning modules. This not only streamlined the content creation process but also ensured consistent training across different locations and languages, thanks to the Translation API.
The system's exceptional performance, even without fine-tuning, was a testament to its potential. Frasers Hospitality is now expanding this system across Southeast Asia and exploring new applications, such as converting text-based SOPs into engaging motion graphics with voiceovers.
Frasers Hospitality's case study serves as a blueprint for CHROs seeking to leverage AI to turn challenges into competitive advantages. By partnering with expert providers, they fast-tracked AI adoption and cut onboarding timelines, ensuring every team member was aligned from day one. The AI-powered content generation can help CHROs solve the bottleneck in training content creation and embrace multimodal delivery.
