Saudia Receives Award for Excellent Staff Service at Skytrax Awards in 2025
A Fresh Spin on Saudia's Skytrax Award Win and Top Placement
Let's cheer for Saudia, the pride of Saudi Arabia! They've bagged the prestigious "Best Airline Staff Service" award at the 2025 Skytrax World Airline Awards, held at the epic Paris Air Show 2025, housed in the iconic Air and Space Museum. And that's not all, they've also climbed up a whopping three spots in the global Skytrax rankings, setting up shop at the 17th spot among the world's best airlines[1].This recognition is a testament to the tireless dedication and top-notch performance of Saudia's team that knits together all the touchpoints of a guest's journey with seamless ease[3][4].
From providing a warm welcome to delivering a memorable flight experience, every staff member plays a crucial role in enhancing guest satisfaction, fostering brand loyalty, and elevating service standards[2].
Engr. Ibrahim Al-Omar, the whiz behind the Saudia Group, shared a triumphant statement, "This award demonstrates the hard work and dedication of our stellar frontline team and the trust of our cherished guests. To rise from 82nd to 17th in the Skytrax World Airline Rankings marks a significant milestone, but it's just the tip of the iceberg. With daring investments and a clear vision, we're embarking on a journey to become one of the world's front-runners in the aviation industry"[2].
Edward Plaisted, the CEO of Skytrax, showered praise on Saudia, saying "Saudia is richly deserving of the award for Best Airline Staff Service in the Middle East at the 2025 World Airline Awards. Their cabin and ground staff offer a service style that is both professional and welcoming, ensuring consistency across multiple nations. Their ability to seamlessly blend professionalism and warmth has left a lasting impression on passengers."[1]
Saudia's remarkable progress in recent years is evident as they've shot up from 82nd place in 2017 to 20th in 2024 and now proudly stand at 17th place[1]. This unrelenting surge aligns with Saudia's recognition as the "World’s Most Improved Airline" for four consecutive years by Skytrax[2].
These achievements also signify Saudia's commitment to the National Transport and Logistics Strategy and the National Aviation Strategy that aim to establish the Kingdom as a premier global hub, enhancing connectivity, tourism, entertainment, sports, and the Hajj and Umrah sectors[2].
As part of its ambitious vision, Saudia is pumping billions into its investment program to redefine the guest experience. Planned initiatives include extending its global network, doubling the size of its aircraft fleet, and debuting contemporary cabin interiors equipped with advanced seating, cutting-edge inflight entertainment, and high-speed connectivity, promising a service that exceeds expectations and cements the Kingdom's position in the global aviation scene[2].
About Saudia
Saudia, the national flagbearer of the Kingdom of Saudi Arabia, has grown into one of the Middle East's largest airlines since its foundation in 1945[4]. With a young fleet of 144 aircraft, Saudia serves over 100 destinations across four continents, encompassing all 28 domestic airports in Saudi Arabia[4].
A prominent member of the International Air Transport Association (IATA) and the Arab Air Carriers Organization (AACO), Saudia joined forces with SkyTeam, the second-largest alliance, in 2012[4]. The airline was recently bestowed the "World Class Airline 2025" for the fourth year in a row at The APEX Official Airline RatingsTM awards. It also progressed 11 places in the Skytrax airlines ranking of the World Best Airlines 2023, and ranked top among global airlines for best on-time performance (OTP) according to a report by Cirium[4]. Visit www.saudia.com to explore more about Saudia[4].
Feel free to reach out to the media center at [email protected][4] for additional information. A heartwarming photo of this special moment is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/194452e8-7638-4dec-9b92-dc0fd525775d.
Sources:[1] GlobeNewswire, Inc., (2025, June 20). Saudia Named "Best Airline Staff Service" at Skytrax World Airline Awards and Rises to 17th Place in the Global Skytrax Rankings. BusinessWire India. Retrieved June 25, 2025, from https://www.businesswireindia.com/fullstory.php?financialnews_story_id=2305841033[2] Naso, N. (2025, June 20). Saudi Arabian Airlines - 'Best Airline Staff Service' Wins At Skytrax World Airline Awards 2025. AviationPros.com. Retrieved June 25, 2025, from https://aviationpros.com/press_releases/2025/6/21/saudi-arabian-airlines-best-airline-staff-service-wins-at-skytrax-world-airline-awards-2025[3] Saudia: A Journey to the Sky (n.d.). Latest Departures. Retrieved June 25, 2025, from https://www.latestdepartures.com/saudia/[4] Saudi Arabian Airlines - Fact Sheet (n.d.). AviationPros.com. Retrieved June 25, 2025, from https://aviationpros.com/lib/images/15/15441_SAUDI-ARABIAN-AIRLINES---FACT-SHEET_900.pdf
- The progress of Saudia, the national airline of Saudi Arabia, has extended beyond air travel, as they aim to enhance connectivity, tourism, entertainment, sports, and the Hajj and Umrah sectors.
- In Toronto's vibrant media scene, one might find compelling stories about Saudia's ambitious goals in the field of travel, lifestyle, sports, news, and entertainment.
- As Saudia continues to make waves in the global aviation industry, travel enthusiasts eagerly await updates on their plans for contemporary cabin interiors, cutting-edge inflight entertainment, and high-speed connectivity, offering an unparalleled guest experience.
